National Consumer Helpline received 13,212 calls in October, 2013

During October, 2013 the National Consumer Helpline (NCH) received 13,212 calls from the consumers, seeking assistance across the country. In addition to these telephonic calls, 2168 complaints were also received through online complaint system on NCH website.

               The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, West Bengal, Gujarat, Bihar, and Madhya Pradesh, Punjab.

Break-up of calls in respect of top ten States during November, 2013 is as under:

S. No.	State	Complaints	% age of total calls
1	Delhi	3020	22.86
2	Uttar Pradesh	2160	16.35
3	Maharashtra	1687	12.77
4.	Haryana	1020	7.72
5.	Rajasthan	863	6.53
6.	West Bengal	642	4.86
7.	Gujarat	560	4.24
8.	Bihar	527	3.99
9.	Madhya Pradesh	470	3.56
10.	Punjab	413	3.13

The Product sector recorded maximum complaints i.e. 25.67%. It was followed by Telecom, E-Commerce, Weights& Measures, Non Banking Financial Companies, Banking and Education.

Responses to complaints received for October 2013 are 1675. Out of this, 1409 complaints were responded to by various companies under convergence. 266 consumers either called back on the helpline to inform that their complaint has been resolved or informed of the resolution of their complaint through email/fax/letter.

            Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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NCJ/RV

 

 

 

 

 

 

(Release ID :100762)