Web Based Pensioner Portal to Facilitate Grievance Redressal of Pensioners, 17 Lakh Hits Received on the Portal

The Department of Pension & Pensioners` Welfare has developed a web-based `Pensioners` Portal`, under the National e-Governance Plan for dissemination of pension related information as well as registration of pensioners` grievances online. Addressing the media during the National Editors Conference in the Capital, Mr. V. Narayanasamy, Minister of State in the Ministry of Personnel, Public Grievances and Pension and Minister of State in the Prime Minister’s Office stated that welfare of pensioners and their families is of utmost concern for the Government. The department has on date received 56836  pension grievances and Redressed 38822 cases. More than 17 lakh hits have been received on the pensioner portal.    

The minister stated that welfare of the pensioners and their families was a top priority for the Government.  Mr.  Narayanasamy highlighted the steps taken by the government for pensioner’s welfare:

a)         Enhancement of minimum pension/family pension from Rs.1275/- to Rs. 3500/- per month (Post VIth CPC);

b)         Minimum increase of 40 percent of the pre-revised basic pension of pre-2006 pensioners/family pensioners;

c)         Grant of additional pension ranging from 20% to 100% to old pensioners/family pensioners of the age of 80 years and above;

d)         Grant of full pension on completion of 10 years of qualifying service (instead of 33 years of qualifying service);

e)         Raising of ceiling for gratuity from Rs. 3.5 lakhs to Rs.10 lakhs;

f)          Continuance of family pension to childless widow on remarriage;

g)         Period of enhanced family pension in the event of death of a Government servant while in service increased from 7 to 10 years.

h)         Ex-gratia lumpsum compensation to families of employees who lost their lives in the performance of duty, enhanced from Rs. 5 lakh/7.5 lakh to Rs. 10 lakh/15 lakh.

i)          Grant of Constant Attendant Allowance to 100 percent disabled pensioners who retired in accordance with the CCS (Extraordinary Pension) Rules.

j)          Grant of disability pension to Government servants who have rendered less than ten years of service and got disabled and boarded out of service.  Earlier such government servants were entitled to only service gratuity as the eligibility for disability pension was ten years of service

k)         Dependent disabled siblings (i.e. brothers/sisters) of a Government servant/ pensioner allowed family pension for life.

Mr. V Narayanasamy spoke about the new Initiatives taken by Govt. to help the pensioners which provide for Grant of family pension to disabled children after their marriage amongst other measures.